Privacy Policy sybas99

Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by sybas99 ("we", "our platform") and applies to all users who access or use the websites, mobile applications and services provided under the sybas99 domain. This Policy explains our practices regarding the collection, use, disclosure and protection of your personal information.

By registering an account, using any of our services or browsing this website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you are asked not to use our services.

This Policy applies to information we collect directly from you, information generated automatically during your use of our platform, and information we receive from legitimate third-party sources. We reserve the right to update this Policy from time to time, and material changes will be communicated to you through our platform.

Types of Information We Collect

In operating the sybas99 platform, we collect various categories of personal information depending on the type of interaction you have with our platform:

Account Registration Information

• Full name as stated on your identity document (identity card / MyKad)
• Active email address and mobile number registered in Malaysia
• Date of birth for age verification purposes — only individuals aged 21 and above are permitted to register
• Account password in encrypted form — we do not store passwords in plain text

Financial and Transaction Information

• E-wallet information including Touch 'n Go eWallet and DuitNow for deposit and withdrawal purposes
• Bank account number for transactions via FPX and online banking
• Crypto wallet address (USDT, BTC, ETH) if you use a crypto payment method
• Transaction history, deposit and withdrawal amounts, and records of bonuses received

Technical and Usage Information

• IP address, web browser type, device operating system and device information
• Access logs, pages visited, session duration and platform usage patterns
• Cookie data and similar tracking technologies to improve the user experience

Purposes for Using Personal Information

The personal information we collect is used solely for the following legitimate and stated purposes:

• Account Management: Creating, verifying and maintaining your user account securely on the sybas99 platform.
• Transaction Processing: Processing deposits and withdrawals through supported payment methods, with a minimum deposit of RM30 and minimum withdrawal of RM50 processed within 5 to 30 minutes.
• Identity Verification (KYC): Meeting Know Your Customer compliance requirements to prevent money laundering and ensure platform security.
• Customer Service: Providing 24/7 customer support via live chat and email in Malay and English to assist with any enquiries or technical issues.
• Platform Security: Detecting and preventing fraud, unauthorised account use and suspicious activity on our platform.
• Regulatory Compliance: Meeting the legal and regulatory obligations imposed on the sybas99 platform under our international licensing.
• Service Improvement: Analysing usage patterns to improve platform performance, user experience and the range of games we offer.
• Service Communications: Sending important notifications related to your account, security updates and relevant promotional information (subject to your communication preferences).

Information Sharing and Disclosure

sybas99 takes a careful approach to sharing users' personal information. In general, we do not disclose your information to third parties without your consent. However, there are certain situations where disclosure is necessary:

Trusted Service Providers

We work with selected third-party service providers to help us operate the platform, including payment processors, hosting service providers and cybersecurity solution providers. All these providers are bound by strict confidentiality agreements and may only use your information for the specific purposes that have been agreed upon.

Legal and Regulatory Requirements

We may be required to disclose your personal information to the relevant authorities where there is a court order, an official request from a law enforcement agency, or regulatory compliance obligations that are legally binding on us.

Group Company Sharing

In the context of the sybas99 group's operations, personal information may be shared with related entities operating under the same privacy policy, solely for the purpose of improving services to you.

Use of Cookies and Tracking Technologies

The sybas99 platform uses cookies and similar technologies to improve the user experience, maintain your login session and understand how users interact with our platform. The following are the types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login verification and session management. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous information about how users use the platform to help us identify areas that need improvement.
• Preference Cookies: Store your personal settings such as language preference and display preferences so you do not need to reconfigure them each time you log in.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the sybas99 platform.

Data Security and Protective Measures

We implement multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure:

• Data encryption during transmission using TLS 1.3 or higher protocols
• Data encryption at rest using industry-standard encryption algorithms
• Role-based access control to restrict staff access to user data
• Continuous security monitoring and intrusion detection systems
• Regular penetration testing by independent security experts
• Frequent data backup procedures to prevent information loss
• Security awareness training for all staff with access to systems

While we make every effort to protect your data, no online security system can be guaranteed to be fully secure against all threats. We encourage you to also take precautions such as using a strong password and not sharing your login information with anyone.

International Data Transfers

In the context of sybas99's internationally licensed platform operations, your personal information may be processed or stored on servers located outside Malaysia. Any such data transfer will be carried out ensuring that a level of protection equivalent to that provided under this policy is maintained, through the use of appropriate data transfer agreements and recognised data protection mechanisms.

Changes to This Privacy Policy

sybas99 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to you via a notification on our platform or by email to the address registered in your account, at least 14 days before the changes take effect.

Continued use of the sybas99 platform after the effective date of such changes will be considered your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to ensure you are always aware of how we handle your personal information.

If you have any questions or concerns about changes to this policy, you can contact our customer support team, which operates 24/7 via live chat or email at [email protected].